MTN Insurance over-inflated premiums

MTN Insurance has deliberately misrepresented how their cover is provided and I am reporting you to the Insurance Ombud. While it says on your website that you are underwritten by Guardrisk, when I asked to change my device due to a recent upgrade, I was diverted to an Insurance broker called Pinnacle Marketing. Please note that I did not authorize you to share my information with a third party, and assumed I was dealing directly with MTN. The quote from Pinnacle to ensure an iPhone 8 64Gb is based on an inflated sum insured of R15700. If the manufacturer of the device ( Apple) only charges R13 999 for the device, how is it that MTN, who should have preferential bulk purchase agreements in place be overcharging clients on replacement value? I refused to pay the ************ price of R250 cover per month. The broker subsequently told me the high premium was due to an admin fee and 20% broker commission. Broker commission is a business incentive to be paid by the insurance company - not the client. You have been caught *****ing and I demand that all broker commissions from my cover for the last 2 years be refunded immediately.