Mtn insurance outsourced and now my problem

<p>Lost my phone November 2016, my claim was approved first week of December, played the access a month by 15 December and was advised to email and send proof of which I did same day. I got a call on the 28 December to select a tablet, told the gentleman that I could not talk he should call after 30 minutes as I was in a meeting that time, no one called me since then. </p> <p>I then made a call to select the tablet on the 9th Jan 2017 and was told they have ordered it. A week pass nothing, called again on the 17th and was told they have a lot of orders but told them that is not my problem, they promised to deliver the tablet Asap because I was very angry. 3 days later I receive a call from another agent on the 21 asking me to select a tablet, I got so angry I didn't want to speak to an agent anymore because clearly they don't know the importance of the customer and looks like they all don't know what they are doing, asked to speak to a supervisor or team leader and was told she stepped out, she they advised that the supervisor will call me once they back and I never received a call. Clearly mtn outsourced to the wrong people because now Mon customers are suffering because of this change and it baffles me that how can they do the change in December when most people loose their phones ands tablets. As soon as I get my tablet I will be looking for another insurance, clearly the people who work at the mtn insurance are very *********** and don't have a sense of urgency. </p> <p> </p> <p>It's been two months now since my tablet was ****** and I still haven't got a replacement. </p>