MTN Insurance not responding to claim.

I submitted a claim with MTN SP insurance on 24 August for an iPhone 6 lost in a violent ******* in JHB CBD. Submitted the claim via Clearwater MTN and supp**** all relevant info including SAPS case number. I have since NOT heard anything from MTN as to the status of my claim. I will soon be completing 3 weeks without access to my number whose nanosim I intend to port only when I get the replacement handset. For all this time I am not having any joy getting through to the MTN call center to inquire about my claim because their broken IVR keeps cutting me off. Popping into MTN brances does not help either, they also cant reach insurance.<br> <br> I am afraid that MTN will happily bill me at the end of the month for services actually NOT rendered to me. I have sent an email to [Email Removed] for advice in buying out the contract minus the costs of the handset insured through their own insurance facilities. I honestly do not expect to receive any response from their retentions department as per now evident MTN service standards. Any advice as to the legal recourse available to me would be appreciated since my pocket is set to be hurt by this Telkom Version 2.0 type of telecoms company.