MTN insurance not responding after 3 months
<p>Been waiting for 3 months for MTN insurance division to replace or repair my phone (Beginning of November). After 2 months I finally got some correspondence and that's when I paid the requested excess charge (Beginning of January). Following this they have not responded to any queries for about a month now. </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has been sent to Pinnacle and Monitor to assist and provide feedback on claim status and time frame of resolution. A call back will be done to advise on the current status of request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has been sent to Pinnacle and Monitor to assist and provide feedback on claim status and time frame of resolution. A call back will be done to advise on the current status of request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Hi Kevin
The mere fact that I had to complain on this website to get a response from MTN when none of your provided avenues seemed to care or have the professional courtesy to respond is a clear indication of MTN's lack client service. That being said, after exhausting all other avenues to get some feedback, I am completely at the mercy of a company that I am unlikely to continue supporting after more than 10 years
Hi Kevin
The mere fact that I had to complain on this website to get a response from MTN when none of your provided avenues seemed to care or have the professional courtesy to respond is a clear indication of MTN's lack client service. That being said, after exhausting all other avenues to get some feedback, I am completely at the mercy of a company that I am unlikely to continue supporting after more than 10 years
Finally got a notification to collect my phone from MTN that I was asked to pay an excess fee for. But the phone was not repaired!!!! Still in the original water-damaged state that I brought it in for!!! Was the phone even looked at? How is it possible to be this *********** after almost months of waiting?
Finally got a notification to collect my phone from MTN that I was asked to pay an excess fee for. But the phone was not repaired!!!! Still in the original water-damaged state that I brought it in for!!! Was the phone even looked at? How is it possible to be this *********** after almost months of waiting?