JM
Johannes M
1 reviews | Active since Sept 2013
19 Jan 2016, 10:03
MTN Insurance not responding
Hi,<br> <br> In October last year my phone accidentally fell and damaged the screen, since I have insured it with MTN Insurance, I then used their online application to log a call to get it fixed. To that, there was no response, I then phoned their call centre several times nobody picks up. I then decided to take it to Menlyn MTN Store, they also logged a call with MTN Insurance on my behalf, but till this day no one is coming back to me. <br> <br> Everyday I use it, it gets worse. What do I do?<br> <br> Regards<br> Johannes
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MTN South Africa's replyOfficial
19 Jan 2016, 10:42Hello joeza247,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply19 Jan 2016, 10:42
Official
Hello joeza247,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***