1 reviews | Active since Jun 2012
MTN insurance not contactable
I am truly appalled at the level of service of MTN. My cellphone screen was damaged on the 18/07 and I have since being trying to claim via my optional cell phone insurance for which I am being debited R140pm. However, as per the contract I have to call *** to first lodge my claim telephonically. Unfortunately, this number rings before prompting you options only to be told that MTN are experiencing temporary technical difficulties and cuts off. I have even called 808 who advised me that my claim would be sent directly to a MTN manager who would contact me shortly. This was on Monday the 20/07 and to date I have not had any contact from MTN.<br> <br> If I have no response from MTN by close of business today I will have no choice but to lodge a formal complaint with the short term Ombudsman.<br> <br>
Thank you for bringing this to our attention.
We apologize for any inconveniences caused as a result of this.We understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately,the cell number in question or account number have been left out of your post which does delay the resolution time.
Would you kindly email us cell number in question and we will investigate with the relevant department and resolve your problem accordingly.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We apologize for any inconveniences caused as a result of this.We understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately,the cell number in question or account number have been left out of your post which does delay the resolution time.
Would you kindly email us cell number in question and we will investigate with the relevant department and resolve your problem accordingly.
Regards,
Felicity
REQ:***