JG
Jess G
1 reviews | Active since Feb 2016
23 Feb 2016, 14:47
MTN insurance non communiation for claim
Insurance claim submitted for damaged phone. No response received from MTN Insurance for more than 5days even though they indicate that their turnaround time is 5 days. After numerous calls to *** provided as the number for MTN insurance still no luck as no response, but a recorded message.<br> This is absolute bad service compared to 24 hour mobility .
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Replies (1)
MTN South Africa's replyOfficial
24 Feb 2016, 19:09Hello Jgrose2,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that the supervisor from the insurance department has been in contact with you, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that the supervisor from the insurance department has been in contact with you, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply24 Feb 2016, 19:09
Official
Hello Jgrose2,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that the supervisor from the insurance department has been in contact with you, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that the supervisor from the insurance department has been in contact with you, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***