1 reviews | Active since Jul 2011
MTN insurance - No Service
<p>MY first time using MTN insurance for my phone , i have screen damaged Claim that i have been trying to register everytime when i call a Call Center i can't get hold of any agent , Tryed to send an email to ********** still no Reply all i get is atomated reply with a reference number {# ********** 2}, [# ********** 0] </p> <p>Still my claim is not registered i have been trying for 14 days</p>
worst customeer service i have ever had with MTN insurance
worst customeer service i have ever had with MTN insurance
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Hi
Please note i only recived a call from Takalani Tshivhase promising me that the claim will be attended to shortly since last week claim is not registered , when i called this morning to follow up i was told agent who called me is on leave , after talking to Thami Madikane i was then told my claim has been assigned to another agent,i have 21 days trying to register a claim of damaged phone
worst customeer service
Hi
Please note i only recived a call from Takalani Tshivhase promising me that the claim will be attended to shortly since last week claim is not registered , when i called this morning to follow up i was told agent who called me is on leave , after talking to Thami Madikane i was then told my claim has been assigned to another agent,i have 21 days trying to register a claim of damaged phone
worst customeer service