MTN INSURANCE NO SERVICE

<p>I do apologise for another complaint, however, can you kindly advise me what procedue MTN would have me follow to have my cell phone fixed. i have emailed my claim forms twice, taken my cell phone into Bedford C, only to be told that its back at Bedford Centre still broken. I am very frustrated and surprised that the response I received from MTN via hellopeter, is still open ended. What do I do to get a replacement phone and to get it fixed. </p> <p>please advise</p>