1 reviews | Active since Oct 2014
MTN insurance no service!
<p>On 23/08/2016 we logged an insurance claim, and haven't received anything feedback except for an automated email. On the 28/09/2016 i have emailed them again asking what is going on and when i can expect pick up and so on. Until today again no feedback. Today 12/10/2016 i tried phoning 10 times and they keep on cutting me off. </p>
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Insurance department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Insurance department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***