1 reviews | Active since Jul 2015
MTN insurance no response just to register the claim.
<p>Hi there,</p> <p>Still getting no service from MTN. I have tried to log an insurance claim for the last month.</p> <p>03/11/2016 - send email to Insurance Queries ********** and was given this reference SPP56755 claim [# ********** 7]</p> <p>tried again and then went into MTN Sandton city store on 08/11/2016 and went again 01/12/2016. I was told that they would contact me. Still waiting...</p> <p>This is just to register the claim never mind getting the phone fixed and still no response!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Nothing has changed in the last three months.
I was unable to register claim which occured in October, never mind getting the phone fixed or claim paid. Tried phoning, went to the mtn store numerous times (filled in claim form twice) and sent emails.
Sent: Wednesday, October 19, 2016 2:44 PM
Ref: : Re: SPP56755 claim [# ********** 7]
I am now trying to cancel the insurance ref ********** 7. No response.
This is on there mtn automated email reply:
"Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days, our sincere apologies for the inconvenience."
This is the same message that they have been sending since October 2016.
Nothing has changed in the last three months.
I was unable to register claim which occured in October, never mind getting the phone fixed or claim paid. Tried phoning, went to the mtn store numerous times (filled in claim form twice) and sent emails.
Sent: Wednesday, October 19, 2016 2:44 PM
Ref: : Re: SPP56755 claim [# ********** 7]
I am now trying to cancel the insurance ref ********** 7. No response.
This is on there mtn automated email reply:
"Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days, our sincere apologies for the inconvenience."
This is the same message that they have been sending since October 2016.