KK
Kagiso K
1 reviews | Active since Jun 2015
26 Jun 2015, 10:13
MTN Insurance, No response for over 2 weeks
I submitted a damage claim to the MTN insurance customer care, i got a automated response that the turn around time is 5 days however its almost two weeks now and i have not had a response, this is unnacceptable because i contribute a monthly premium for my insurance but whenever i need to claim, this happens. I am really not impressed at the leve of service i have been getting.<br> <br> can this please be resolved a.s.a.p. because i am battling to use my phone
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MTN South Africa's replyOfficial
26 Jun 2015, 14:37Hello Kagiso Kwapeng,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please be advise that your query has been escalated to the Insurance department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please be advise that your query has been escalated to the Insurance department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
MTN South Africa's reply26 Jun 2015, 14:37
Official
Hello Kagiso Kwapeng,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please be advise that your query has been escalated to the Insurance department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please be advise that your query has been escalated to the Insurance department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***