MTN insurance no response

I have submitted my claim forms over two weeks ago and have not had any response since!<br> <br> I've received the automatic message that my query has been received with reference number #***1 but no one has bothered to contact me. I have tried to call the call centre twice but after waiting 23 and then 39 minutes I eventually gave up.<br> <br> This is simply shocking!<br> <br> Please contact me urgently, my number is ***.