CR
Cristopher R
1 reviews | Active since Oct 2015
12 Oct 2015, 11:41
MTN insurance no response
I would like to know what is happening with MTN insurance, you call the call centre number and after being on hold for over an hour the line gets cut, when calling the switchboard and the 808 number the consultants do not listen to your query and just transfer you to the same insurance number where after a while the call gets cut.<br> <br> What do i have to do in order to find out what is happening with my phone repairs?
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Replies (1)
MTN South Africa's replyOfficial
12 Oct 2015, 12:36Hello KP78,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our repair centre for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our repair centre for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply12 Oct 2015, 12:36
Official
Hello KP78,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our repair centre for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our repair centre for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***