SA
Swaneir A
1 reviews | Active since Apr 2010
13 Sept 2015, 19:37
MTN Insurance - NO response
Good day<br> <br> I signed an upgrade contract at MTN Nicolway. I requested that my current insurance for my Iphone 4 be upgraded to my new phone the IPhone 6 but it seems as if it wasn't done.<br> <br> I completed the insurance details form and mailed it through on 3 June 2015. I am still waiting for my insurance to be sorted.<br>
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Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 11:06Hello swaneir,
Thank you for your post
Apologies for the delayed response and inconvenience experienced.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Kindly accept our sincere apology for any inconvenience caused.
Warm regards,
Keitumetse
REQ:***
Thank you for your post
Apologies for the delayed response and inconvenience experienced.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Kindly accept our sincere apology for any inconvenience caused.
Warm regards,
Keitumetse
REQ:***
MTN South Africa's reply17 Sept 2015, 11:06
Official
Hello swaneir,
Thank you for your post
Apologies for the delayed response and inconvenience experienced.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Kindly accept our sincere apology for any inconvenience caused.
Warm regards,
Keitumetse
REQ:***
Thank you for your post
Apologies for the delayed response and inconvenience experienced.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Kindly accept our sincere apology for any inconvenience caused.
Warm regards,
Keitumetse
REQ:***