TH
Thomas H
1 reviews | Active since Jan 2016
28 Jan 2016, 10:17
MTN Insurance - no feedback
I logged a Hello Peter complaint on the 18th of January regarding the bad customer services or rather no customer services provided by the MTN Insurance department. I received a response via email still not answering my question , I responded to the email and I am still waiting for a reply. I want to find out the status of my claim. For a month now nobody answers the call centre line on ***. Nobody replies on the emails: [Email Removed] Is anyone still working in that department?
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MTN South Africa's replyOfficial
28 Jan 2016, 13:30Hello walter@h,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have re-escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have re-escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply28 Jan 2016, 13:30
Official
Hello walter@h,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have re-escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have re-escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***