MTN insurance - no assistance.
<p>Good day</p> <p> </p> <p>I am here at the Canal Walk service centre with consultant Howard Green. My insurance with MTN has approved my policy replacement on my lost iPhone6. There is no available stock apparently and I have been asked to either pay extra to get an iphone6S or another brand. Firstly, I only use Apple. Always will. Me paying extra for a more expensive phone is not an option. I did not receive any communication that MTN would no longer carry the iPhone6. Having paid every single insurance premium makes me feel discarded and ignored. I would appreciate the correct replacement phone or the cash value. </p> <p> </p> <p>Please assist as as a matter of urgency as I do not appreciate being made to feel like a second rate customer after 17 years of uninterrupted customer loyalty with MTN. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***