EC
Elizabeth C
1 reviews | Active since Jun 2012
31 Dec 2018, 13:57
MTN insurance - no answer
MTN please sort out your call centre for mobile insurance. I've waited over 14 minutes for my call to be answered despite being 1st in the queue.
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MTN South Africa's replyOfficial
04 Jan 2019, 06:57 Good day Elizabeth Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The insurance aspect of our business is handled by outsource partners, I will be sure to pass your complaint through to them.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards Roanne Juggannadh Complaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The insurance aspect of our business is handled by outsource partners, I will be sure to pass your complaint through to them.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards Roanne Juggannadh Complaints Management team
Best regards,
MTN South Africa's reply04 Jan 2019, 06:57
Official
Good day Elizabeth Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The insurance aspect of our business is handled by outsource partners, I will be sure to pass your complaint through to them.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards Roanne Juggannadh Complaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The insurance aspect of our business is handled by outsource partners, I will be sure to pass your complaint through to them.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards Roanne Juggannadh Complaints Management team
Best regards,