MTN Insurance NO answer
<p>I have paid insurance for my phone per month for 4 years, never needed to claim, untill 6 months ago my phone fell and cracked. Since then I have tried to contact the insurance, but you have to hold for HOURS to speak to anyone, then finally when you get through they transfer you to someone else and again you will have to hold. After a very long process they even declined my small insurance claim, but they can't tell me why. I have sent countless of emails, never receiving a reply. I am very dissapointed in MTN, I will cancle my contract and insurance with them and go to another sellphone service provider. </p>
Thank you for your post.
We apologize for any inconvenience incurred
Kindly be advised that our insurance department has been outsourced.
The service provider Pinnacle Marketing Insurance will assist with the request fo the insurance complaint.
The request has been sent to them for assistance, the contact number ***.
Kind Regards,
Alice van van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred
Kindly be advised that our insurance department has been outsourced.
The service provider Pinnacle Marketing Insurance will assist with the request fo the insurance complaint.
The request has been sent to them for assistance, the contact number ***.
Kind Regards,
Alice van van der Merwe
REQ:***
Best regards,