MTN Insurance Nightmare!

<p> </p> <p>I submitted an insurance claim at the Kenilworth branch in Cape Town on the 19th of October.<br /><br />When I try to follow up on progress - automated system tells me my claim has not been received. I queried this with the consultant who submitted my claim and he confirmed my claim was submitted and provided the REQ number for me.</p> <p>Today after countless efforts to get hold of someone at your insurance department - I finally spoke to a consultant who then confirms that yes the claim was submitted but it hasn't been processed yet. She said she will escalate the call to have an agent start processing the claim on Monday.</p> <p>What the hell MTN! In the insurance docs it states it takes 24 to 48 hours to get a claim processed. WHY then has my claim been sitting in your system for the past 3 days with no progress???</p> <p>This is VERY DISAPPOINTING to say the least not to mention ANNOYING and FRUSTRATING!!!!!</p> <p>I actually regret ever taking handset insurance with you. Why must something so simple be so complicated!!!!</p> <p>Utterly disgusted - just as well my contract comes to an end soon. Will not be taking an upgrade with you that's for sure.</p> <p>You are losing yourselves another customer MTN!</p> <p> </p>