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charlene S
1 reviews | Active since Mar 2014
18 Apr 2016, 17:52
MTN INSURANCE NEVER RESPONDS TO EMAILS
This report is linked to the report I sent about a week or two ago. I noticed on the attachment I was sent ( policy schedule ) that the amount I am insured for is R0.00 How can that be ??? why would I want to be insured for R0.00<br> <br> I emailed them 10 times [Email Removed] Since the 05/03/2016 and I don't receive any responses from them.
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MTN South Africa's replyOfficial
19 Apr 2016, 08:44Hello milo****#*,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Insurance division to assist with the update on monthly subscriptions. A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Insurance division to assist with the update on monthly subscriptions. A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply19 Apr 2016, 08:44
Official
Hello milo****#*,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Insurance division to assist with the update on monthly subscriptions. A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Insurance division to assist with the update on monthly subscriptions. A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.