cM
charlotte M
1 reviews | Active since Jul 2015
12 Feb 2019, 09:44
MTN Insurance Nagging
I am so upset with regards to MTN Insurance. After months and years of paying my insurance, last week my mobile device got ******. i submitted my claim and did all the necessary. I dont know thats holding up but now you guys are giving me the run around. It starting to be frustrating, i didnt think at anytime the MTN Insurance would do this. How long must i wait for you guys to sort it. Now im sitting here no device no connection. WHAT THE HELL AM I SUPPOSE TO DO.
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Replies (2)
MTN South Africa's replyOfficial
12 Feb 2019, 13:58Good day Charlotte
Thank you for your post.
As per our telephone conversation you mentioned that you have already been contacted by the insurance company.
Warm regards Roanne Juggannadh
Complaints Management Team
Thank you for your post.
As per our telephone conversation you mentioned that you have already been contacted by the insurance company.
Warm regards Roanne Juggannadh
Complaints Management Team
Best regards,
MTN South Africa's reply12 Feb 2019, 13:58
Official
Good day Charlotte
Thank you for your post.
As per our telephone conversation you mentioned that you have already been contacted by the insurance company.
Warm regards Roanne Juggannadh
Complaints Management Team
Thank you for your post.
As per our telephone conversation you mentioned that you have already been contacted by the insurance company.
Warm regards Roanne Juggannadh
Complaints Management Team
Best regards,
cM
charlotte M's updateReviewer Update
13 Feb 2019, 14:29Today i lost my patience. And i was told my account is in arrears, and it was declined by the billing department after i settled the account in January. Honestly i feel cheated and really wana cancel my other contract with you guys. Im not even bothered to contract another device with you guys. I am in need of another device but the service thats i was given is absolutely POOOOOORRRRRRRRRR!!!!. i need someone to sort this out now.
cM
charlotte M's update13 Feb 2019, 14:29
Reviewer Update
Today i lost my patience. And i was told my account is in arrears, and it was declined by the billing department after i settled the account in January. Honestly i feel cheated and really wana cancel my other contract with you guys. Im not even bothered to contract another device with you guys. I am in need of another device but the service thats i was given is absolutely POOOOOORRRRRRRRRR!!!!. i need someone to sort this out now.