1 reviews | Active since Sept 2016
Mtn insurance / my smartphone damaged from Dec 2015
<p>I did claim on 20 dec 2015 ( smartphone damaged) after 2 month mtn collect the smartphone Sony Xperia Z3. The smartphone back to me on June ( 6 month) but the phone still have problems + no more waterproofed i did send him email then on August collect the phone again, now my question i must wait another 6 month or maybe more ?!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********