MTN Insurance + MTN Woodmead
<p>I previously sent through my damaged phone to be fixed via MTN Insurance and only to find out 7 weeks later that the claim had not been done and now the insurer is refusing, owing to late filing. I filed the claim at MTN Woodmead and nobody can assist me...No spare phone was even issued. There was also no acknowledgement of blame or whatsoever. And so I am still waiting....</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike