MTN Insurance *****

MTN Insurance/ Pinnacle Marketing has decided to decline my claim for my device that was lost and their reason is that all 3 of my devices were not using the numbers they were insured with at the time of my one device getting lost. Which is UTTER NONSENSE. The device I lost and claimed for got lost with the sim card and number it has been insured with. My other two devices have secondary numbers of each other and I made sure this was made a note of when i took out policies for those devices. I dont have any other sim cards other than those under my one contract and all in use in thr devices. The call centre lady called Nombulelo cant even prove to my how they came to notion of that reasoning. She cant even check my usage when i tell her to check the calls i made prior to the phone getting lost. I have not used any other number on that phone for as long as i have had that phone. I asked my matter to be escalated and i am told the supervisor is in a meeting. This is after she took almost 10mins making me hold while she was being taken through my claim supposedly... I refuse to be taken for a ride, I dont pay insurance to be told NONSENSE. This needs to be reviewed. I will keep making a noise until its resolved.