MTN Insurance-Left in the dark!

<p>Absoluteltly appalled at MTN insurance. I have submited my claim (both via email and then fax) with every neccisary detail more than a week and a half ago. Not even a "we have recieved your claim" email or sms. No call centre to assist. How can a FSP have such poor communication/client service. Complained via twitter several times and all i got was a "we will refer to relevevant department. Peoples cell phones are such a vital part of their lives and such poor client service and claim turnaround time is truly apalling.</p> <p> </p> <p>I, along with everyone uses their phones on a daily basis for personal and business. I cannot be with out a phone for weeks.</p> <p> </p> <p>Innitial claim email reference: ********** 4</p> <p>Phone IMEI ********** ********** 7</p> <p> </p>