RG
Riniel G
1 reviews | Active since Jul 2010
06 Jan 2016, 09:23
MTN Insurance lack of service
I've been trying to get hold of the MTN Insurance call centre for almost 3 days now, that's after I submitted a claim online almost 4 days ago. I resubmitted another claim 2 days (***9) ago with the hope that someone would respond but this is getting pathetic now. Can someone please just get in touch with me to process my claim or at least give me a number I can phone that I can actually get through to. I need to get a damn replacement phone!!
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MTN South Africa's replyOfficial
06 Jan 2016, 18:17Hello riniel,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply06 Jan 2016, 18:17
Official
Hello riniel,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***