MTN insurance is useless and of no help.

MTN insurance has turned into a complete joke. I was unfortunately hijacked and in the process my phone was ******. I submitted all my documents to MTN and even had to run around on their behalf to get usage reports from the very same MTN contract number, as to why insurance department doesn't just call contract department for documents is beyond me and worse still I went to 4 different stores and no one seems to know what a usage report is, they all refer me back to 135.

After I sent them an email of my displeasure they told me all my documents are in place now and they will now go ahead with the claim. its been 5 days now and my claim is till sitting with "management" for authorization according to the consultants.

Whenever I call I'm told that they are sending an email to the authorization team and they will get back to me by COB if not I must call again, when I call again I'm told I must call tomorrow morning as they will send the email to the team again. when I call in the morning I'm told its with the authorization team and I should call again later if I get no email/sms. I've been doing this merry go round since Monday 30-11-2020 and till today my claim is still with authorization team.

Why must it take this long for a simple cellphone claim to go through as through I'm claiming for my hijacked car?. this is pathetic from MTN and in the past it would take max a week to get a replacement phone, now since Pinnacle Marketing is gone its just nonsense in that department. SIES.

Cellphones have become a way of life and to have to wait this long for a replacement is just bad for business.

After I process this claim I'm cancelling this pathetic insurance.