MTN Insurance is "USELESS!" and humiliating!

To whom it may concern. Firstly I have a very reliable insurance company that I always use covering my personal stuff, car & Home. Last year I decided to take on a phone contract with MTN which included a cell phone & Insurance. I had taken the insurance thinking it was a wise plan to do so with them little did I know what a big mistake it was. Usually when I claim from my insurance for damage or loss of cellphones everything runs smooth with no hassles and the turnaround is quick but well not for MTN Insurance. I lost my cell phone and put up a claim. I sent them all necessary documents needed for the claim to be processed. Remember I work in Broadcasting and a cellphone plays a very intergral part in my work let alone the fact that I also need it for everyday use and its my cellphone which I pay for and insured by paying a large sum of money to be covered in moments like these. When I call to follow up on the claim, they tell me they still assesing the claim and they'd get back to me in 7-14 flippin' days!!!! The nerve! What is there to investigate? I lost my device, did a sim swop after launching the claim and blocking my lost phone as they had told me to. Now I'm just sitting waiting for them to get back to me not knowing what they are doing or investigating, maybe they think I sold the phone or hid it and put myself in this position only to come suffer this nonsense! At the moment I would rather have all the premiums that I have been coughing out to get a new devise because I feel disrespected by this company and the regret I have for not claiming with my other insurance is insane. I feel too humiliated, imagine not being able to do your job right because of someone you trusted decides to treat you like an ************* and stupid person coz I really have to be stupid to pull a stunt they think I'm pulling!!!! Im seriously gatvol with MTN Insurance. Never in my life have I been treated this way by an insurance company. They sent me an SMS saying they are busy with my claim and will get back to me....(When and whats taking so long?) This is beyond sick! #Day 4 and counting! By the way my wife dropped her phone breaking her screen, launched a claim with "OUR" insurance company, got sorted same day!