MTN Insurance is USELESS

<p>I have been a loyal contract customer at MTN for as long as I can remember and even got family and friends to take up MTN contracts but as of today I have decided to cancel my contract and move to another network.</p> <p>I lodged my claim on the 21 November 2016 to have my phone repaired for a broken screen and received an email confirming my claim had been lodged with the insurance department and that the claim would take +-5 working days. When I hadn't received any feedback by early December 2016, I called MTN Insurance and only then I found out that another company handled their insurance claims (this was never communicate with me, as I would have opted out.)</p> <p>Mid January 2017 I still had not received any feedback and I contacted Pinnacle Marketing who asked that i re-submit the claim as it had been captured on a wrong system and that was the reason for the long hold up. </p> <p>When i finally received the device back which was late March or early April it had more problems than when I booked it in for repairs. The phone would not read SIM and the speaker had been damaged. And in all that frustration i dropped it and the back cover got damaged. I sent the device back to have the sim slot and speaker fixed and up until today diddly squat has been done and all i get is an sms telling me that someone would call.</p> <p>I received no communication from Pinnacle Markerting until today where I was told that I needed to pay an excess of R300 - WHICH I REFUSED OFCOURSE as I was not the one responsible for the damage. I am extremely frustrated as I was being charged for a device that I have not been able to use for 8 months. I have asked for my device to be sent back and I can assure you that I will make as much noise to anyone and everyone I know about the ****py services offered at MTN/Pinnacle Markerting.</p> <p>You were good at some point but now I understand as to why everyone is leaving the network. MTNCustomerCare=USELESS</p>