mtn insurance is useless

<p>First, I couldn't get hold old them on the phone as I was trying to log a claim. Then I did it online which was a waste of my time cause I did not even get an email with a reference number or something. Then I went to the regional office in Sandton where I was told that all they can do is send an email. After that email was sent I still don't hear anything about my claim. Then I went to the store to file yet another claim which was sent via email again and was told that I was going to receive an email back and I'm still waiting. The lady in the store told me they have been moving offices and even they can't get hold of them on the phone, as if it's my problem. And then after all this and weeks passing by without me having a phone, I tried them on the phone again only to be directed at marketing pinnacle who told me they don't pick up something about my claim. Really? After doing it 3 times. Mtn insurance is ****! Useless. They should have said when I joined that you wait ages before they can process your claim, let alone getting a new phone. Useless!!!!!</p>