1 reviews | Active since Sept 2016
MTN insurance is USELESS
<p>My phone has been in for repair. It's been over three weeks and I have had no feedback or was kept in the loop of any progress. I have phoned MTN insurance and the repair centre on multiple occasions. They just keep referring me to each other. I am even currently on the phone with the call centre and I am always on hold for 20 minutes or more. There is minimal communication between insurance, the repair centre and smartphone pluss that needs to deliver the phone.</p> <p> </p> <p>I got conflicting messages from different call centre agents, and nobody was equiped to assist. I even emailed a manger and got zero response. I had to keep phoning everyday as nobody sent me any updates or communication.</p> <p> </p> <p>WORST PHONE INSURANCE IN THE WORLD!!!!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***