MTN Insurance is totally useless

<p>I have been a MTN Contract customer for approximately 11 years now and have both my wife's and my contract with MTN. I lost my cellphone on 17 July and reported it to the MTN call centre on 18 July and had the phone blacklisted. I submitted my Insurance claim to MTN Insurance on the morning of the 19th of July. I got an automated mail with ref no: ********** 4. I have not had any further correspondence from the Claims department since. No email or telephone call.I have escalated this to both the Customer queries team and the social media team on 26 July and got a response in both instances that my query would be escalted to the Insurance team. Still nothing. MTN have no concept of customer service and do not have their customers' best interests at heart. I require my phone for work purposes and to keep in contact with my family who are 600 km's away from me. the MTN Insurance call centre number ********** is a joke as is the switchboard number ********** - you are made to hold for ever and then they rudely cut the call. MTN's service has been disgusting. They are like bloodhounds when it comes to collecting on their exorbitant bills but are totally absent when their loyal clients require assistance or in this case specific performance from them in terms of their Product offering. If my claim is not finalised within the next 24 hours ie: Claim approved and new handset and sim card with my original number are not in my possession I will escalate this to the Insurance Ombudsman.</p>