MTN insurance is the worst!

<p> I lost my phone which was insured with MTN on the 23rd of July 2016. I had the phone blacklisted and I reported the incident at Norwoord Police Station then submitted a claim at MTN Sandton City on the 26th of July 2016, together with all the required documents. The consultant told me to return in 7 working days if I hadn't heard anything. 7 working days later I went back as I had not received a respose from MTN. All the consultant did was say "oh insuarnce! Insurance is a problem."</p> <p>Another consultant said to me "It might take up to 3 months, didn't she tell you it takes long? It used to take 5 days but now it takes up to 3 months." That time the claim form says that you will get a response within 24-48 hours of submitting your claim together with all supporting documents, which I did." I was told that no one had even looked at my claim.</p> <p>3 months? That is unacceptable. I asked for the insurance division's number and I was told that it does not work. That is just ridiculous! Almost a month later and no one has looked at my claim form. That time they are busy debiting my account and all the consultant says every time I go there is "Insurance insurance! They haven't looked at your claim."</p> <p>I was warned not to get a phone with MTN because their insurance division is useless. I wish I had listened.</p>