MTN Insurance is TERRIBLE!!!

<p>I went to MTN to claim for my phone that had a cracked screen. It took them close to 2 months just to come collect my phone. They have had my phone for another month, and after multiple emails and visists to MTN, I finally get an email to say that MTN Insurance has my phone. They ask for excess to be paid, with no account information or reference number that can be used. I emailed MTN Insurance, not before trying to contact them on their landline, only to be hung up on 6 times after waiting over 10min each time for a consultant, to have a reply to my email saying that the turn around time is 5 days...that was a week ago!</p> <p>All I want is to pay the excess and to get my phone bac****!!! This level of service is SHOCKING and really puts a bad taste in my mouth with regards to MTN. I've been a contract subscriber for 6 or so years now, and this is how they treat a client, very disappointing. The assistant at MTN themselves who was helping me with the claim even says that this is unacceptable.</p>