MTN Insurance is STILL TERRIBLE!!!

<p>So I got my iPhone 6 back from Smartphone+ (yay) and everything was all good. Or at least I thought it was. I received my phone last week Thursday (27-10-2016), and after setting my profile up, my phone froze, I restarted the phone and for a couple of hours all was ok, until it froze again and I had to restart it. I put it down to the software not being up to date, which I then updated (iOS 10.1). On Friday (28-10-2016) my phone wouldn't connect to the wifi. I finally managed to get the wifi working, and all was well with the phone until this morning (04-11-2016). Now, my Bluetooth and my Wifi both won't connect. I've reset my network settings, I've restarted the phone, I've put Airplane mode on and off, and there's nothing, no connection...the phone still has signal and connects to the 3g and LTE network, but there is no wifi or bluetooth connection at all.</p> <p>I read that the phones "replaced" by Smartphone+ are Refurbished Phones and not new, is this correct? Also, I am slightly at a loss, because I don't know who to contact, and what to do. Any assistance would be really appreciated.</p> <p>I did try contact MTN Insurance on their number, only to be disconnected when someone doesn't answer the phone. There is no chance I'm going to send an email to the quiries department to only be told I have to wait for someone to get back to me. </p> <p>I want this issue to be resolved, because I sent my phone in for repairs, and that took 2 months before they collected the phone and a further 2 months before they returned the phone, then I'm told there are no loan phones available which made it worse, and now my new/refurbished phone doesn't work properly...this is ridiculous!</p> <p> </p> <p>Name: Corbyn Gould</p> <p>Number: ********** 722</p> <p>Phone: iPhone 6, 16GB</p>