MTN INSURANCE IS ******** ME

I have 2 insurances for iPhone 6s and iPhone XR, upon claiming your insurance is ******** me. Literally wanting to give me an iPhone SE 128gig as the replacement of iPhone 6s (insured for 15000) and replacing the iPhone XR 64gig (insured for R12961) with the very iPhone SE 64gig. Seriously this is ****************. It's one thing having the iPhone SE as an option for the iPhone 62, but as a replacement for the iPhone XR is your business really serious.

When asking the consultant what other options there are she's adamant there aren't any and only offered to outsource an iPhone XR after I refused to accept the iPhone SE.

I asked the consultant named Ayanda to email me all of this as I want it writing. She opted to send me the policy documents which I already have, however no written communication of what was discussed on the phone.

I have been sending a number of emails to your mtns claims calls center managed by admyntec and guess what? I receive no responses and only get something from them on upon me calling them. Which is also a very expensive exercise.

Your insurance is robbing and that is quite evident.