MTN Insurance is *******

<p>t with outmost disgust and disappointment that I write this review about MTN Insurance! MTN changed their insurance and I do not recall an email notifying me until I submitted a claim on the 12th of Dec 2016, Firstly no communication was sent to me as to why my claim was delayed until I called to follow up with them on the 21st od Dec 2016 and spoke to Lynette even then I was not assisted instead I was given an excuse about their backlog and that my details for my insurance was not updated/submitted to the Insurance company by MTN. I went to the Greenstone MTN and I was assisted by Dimitar who also couldn’t understand why this was said as he showed me on the system and everything was updated but he resubmitted the information required and CC’d me on the mail, No response or acknowledgement was given to us by the Insurance company, I called AGAIN on the 23rd to check if the email was received and instead of getting help I was told that Lynette was not in and she had not updated my details so therefore I could not be assisted instead I was given this email address ********** which doesn’t seem to be working as the mail fails to be delivered! To date I have STILL not received any feedback from the MTN Insurance Company instead I went to MTN Birch Acres mall to follow up AGAIN and ONLY THEN does the guy ask me questions to proceed my claim and these are questions that were supposed to be asked to me via a call or email in order for my claim to be processed but none of this was done until I made the call to them! I was then told “Sorry your claim cannot be processed as it was ****** in the cabby holder of the car at a car wash and the insurance does not cover this” I then asked what policy this is on as I do not have such and I requested a copy to be sent to me and this has STILL NOT BEEN SENT TO ME!!!!!!!!!There was no interest in assisting me, This is by far THEE WORST service EVER from MTN and their Insurance company, The service WAS disgusting and I WILL be cancelling my contract and insurance! It’s the 7th of Jan 2017 and from the 12th of Dec 2016 they have made NO attempt to make contact with me to process my claim. I even told the guy I spoke to on the 23rd of Dec 2016 that Dimitar from MTN Greenstone showed me and advised me that my details were submitted/updated with the Insurance company and he told me Dimitar was talking”****” He used very bad language with zero interest in understanding or assisting! NEVER again will I EVER take a contract or make use of MTN and their Insurance company. All my MTN sim cards will be chucked and NEVER to be used again, After so many years of service and this is what I get? Absolutely DISGUSTING!!!!!!!!!!!</p>