MTN INSURANCE IS PATHETIC

I submitted a claim to MTN Insurance on Wednesday 05 February 2020. No one gets back to you regarding the progress. Also i have to phone daily to get an update. Every day since 05 February 2020, there is one thing or another that they need from me. Excuses after another. I must run around proving that I am insured with them and that the additional numbers are correct. Today was the last straw. I was told i must go to the MTN store to prove that the additional number was being used in the device at the time of the incident. I never had this issue with Pinnacle Marketing. Clearly the new under writers Guardian Risk are not educated or equipped to handle this type of industry. I have 6 devices insured with them and this is how i get treated. I will be moving my business shortly. I advise everyone to do the same. Today is 10 February 2020 and have been kept on hold for 30 minutes cause i am upset.