MTN Insurance is pathertic
<p>Mtn Insurance is pathetic. I was ****** and my claim has not been resolved as yet. They are not willing to pay me out so that i can purchase a new phone. i logged a claim on the 15th of May and received feedback on the 20th which i am disputing. i have called multiple times and have not spoken to an agent as yet. i have sent emails with no response. the lady from MTN has escalated and she has not received any feedback either. i would NEVER recomend anyone take insurance with MTN for any device.</p>
Good Day Sabashni Moodley,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records reference number: *** updated on the 20 May 2016 your claim has been approved. If this is the feedback you are disputing then please contact our Insurance department on *** during office hours (between 8:00am to 17:00pm).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Good Day Sabashni Moodley,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records reference number: *** updated on the 20 May 2016 your claim has been approved. If this is the feedback you are disputing then please contact our Insurance department on *** during office hours (between 8:00am to 17:00pm).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Hi
i have inidacted that i am unhappy with the nature of the apporval. i had a Note 4 and with the MTN pricing structure i am expected to take a phone to the equivalent of 7500 which only gives you a a5 or a7. i requested to be paid out so that i can purchase another phone. i even got a quote from Dion wired and no response from MTN. i called in multiple times and have held on for al most an hour. no feedback from emails received not even a call.
maybe they should call me back.
Hi
i have inidacted that i am unhappy with the nature of the apporval. i had a Note 4 and with the MTN pricing structure i am expected to take a phone to the equivalent of 7500 which only gives you a a5 or a7. i requested to be paid out so that i can purchase another phone. i even got a quote from Dion wired and no response from MTN. i called in multiple times and have held on for al most an hour. no feedback from emails received not even a call.
maybe they should call me back.