MTN Insurance Is nothing But ****!!! Four months waiting for claim to be Resolved!!!

<p>I have had a contract with MTN since 2012 and also took out insurance with them, I was hijacked last year in november and lost my phone. I went through all the right channels that they said I should and this was my first claim ever since I took out insurance with them. I have been struggling with my claim ever since I submitted it in november 2016, It has been four months now and I still havent received a new phone and yet they still continue to deduct my premium on a monthly basis. I received a call this morning from one of their agents who said my policy has been cancelled, I dont know how my policy can be cancelled now that I am submitting a claim and also paying premiums every month. I am utterly dissapointed in the service which I have received thus far from MTN and I hope that someone can assist with mr query because I have been paying a lot of money towards insurance that I thought was there to give me peace of mind but it turns out it was all just a load of ****!!!</p>