MTN insurance is lousy,terrible and ***********

I HAVE REPORTED A CELLPHONE CLAIM FOR A CELLPHONE THAT WAS STOLLEN FROM A SMASH AND GRAB, TO GET THROUGH TO REPORT A CLAIM IS A MISSION I HELD ON FOR MORE THAN 10MINS TO GET THROUGH...MY CLAIM HAS BEEN PENDING FOR MORE THAN TWO WEEKS AND EACH TIME I CALL AND HOLD FOR LONG THE ONLY RESPONSE I GET IS YOUR CLAIM IS ON THE QUE AND WILL BE ESCALATED...NO LOAN PHONE ,NO GOOD CUSTOMER SERVICE AND THE CONSULTANTS JUST DONT CARE BECAUSE THE COMPANY DOESNT CARE ABOUT ITS CLIENTS ASWELL...<br> MASEPA A NETWORK SERVICE