AM
Asanda M
1 reviews | Active since Apr 2013
01 Mar 2016, 11:29
MTN insurance is just useless
I finally decided to take my phone to a repair even centre myself though that meant I will not get a loan phone as MTN took forever to come collect the device, now they are taking forever to accept the quotation and pay, meantime I am stranded with no phone and my job requires me to have a phone 24/7 I cannot wait for July when my contract expired and I move to another service provider. I have had it with MTN, *********** and useless. Why am I paying for exactly???
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MTN South Africa's replyOfficial
02 Mar 2016, 22:42Hello asanda021,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply02 Mar 2016, 22:42
Official
Hello asanda021,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***