MTN Insurance is horrible
<p>I lodged a claim on Monday 15 August 2016 and heard nothing back. as if the trauma of having your phone ****** wasnt enough MTN keep playing games with me whenever I phone telling me "your claim was not assigned an assessor, we are now directing it to our supervisor who will contact you." for the past 3 days, exactly that same story from their consultants. I have 2 contracts with MTN which I pay roughly 1500 every month without fail. but the one time I actually need them the most, they insult me with their foolish games! almost 2 weeks now without my phone but yet i bet they will not delay in their debit orders. I am disgusted by their services and regret every opening my contracts with them</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Dear MTN.
I am pleased to announce that the matter has been resolved and you have restored my faith in you and your services. Thank you very much for your swift reaction, I appreciate it
Dear MTN.
I am pleased to announce that the matter has been resolved and you have restored my faith in you and your services. Thank you very much for your swift reaction, I appreciate it