Mtn insurance is giving it's customers a very bad service

<p>I submitted a claim for my LG G4 to be repaired by mtn insurance on the 16th of May. I have not received any response from them since then. When I submitted the claim they told me that it only takes 5 working days for everything to be sorted out. It's been over 10 days now and I still have my dead phone with me. I have tried calling their insurance department but no one ever answers that *** number. The countless emails I have sent to *** have gone unanswered. How can you guys have a call centre which is never answered? Why am I paying you every month? I would like to know when I will get any help from you guys. </p> <p>It's amazing how you are so persuasive when it comes to offering us new contracts and insurance but you are not willing to show up when something wrong happens. </p>