MTN Insurance is *****
I submitted my claim for my mother's phone with the police statement that there was a house break-in and they advising me that the claim is invalid, what kind of nonsense or ***** is this? What could be more valid than the police document and house break-in as a reason to process the claim. MTN you are de*****ing customers who pay the claims without skipping a premium. Please don't try and be rich from *****ing from victims of crime.
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MTN South Africa's replyOfficial
10 Jul 2019, 14:10Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that I will escalate your query to the insurance management team to provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that I will escalate your query to the insurance management team to provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply10 Jul 2019, 14:10
Official
Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that I will escalate your query to the insurance management team to provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that I will escalate your query to the insurance management team to provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team