1 reviews | Active since Nov 2016
Mtn insurance is exhausting
<p> Can someone just help me with my claim. I've been struggling with a claim for four months now. I thought pinnacle will keep their premises but it seems like they are still deceiving like the previous team</p> <p>My claim is approved, I have paid an excess fee and emailed the slip and my address to ********** when I called for follow up I was told that they did not received an email. I resend it again and even forwarded it to ********** and to megan hope as well. </p> <p>I was very disappointed when I was told that still they did not received it, knowing very well that I've send it to the correct email addresses. It is very exhausting, every time I am dealing with mtn insurance I have to write a complain at hello peter. </p> <p>Please mtn I am begging you, it is such a cheap device. I don't have to sweat like this</p>
Good day Khaliso,
Thank you for taking the time to raise your concerns regarding Insurance and for affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Kindly please note that we have sent an urgent escalation of your claim to the Insurance Supervisory team to promptly assist.
We sincerely hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Khaliso,
Thank you for taking the time to raise your concerns regarding Insurance and for affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Kindly please note that we have sent an urgent escalation of your claim to the Insurance Supervisory team to promptly assist.
We sincerely hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
