MTN insurance is bull

Already waiting 1 month for their insurance to evaluate my claim, yet they quick to debit for their services each month. waited 3 weeks for them to tell me the claim couldn't be logged on the system and now another week after they said it has been logged - no further feedback ***??

And try calling them, get put on hold for a hour or the call just drops. Emailing doesn't help either, you MAYBE get a response to say they are busy and just to mock you they will give you the "priority" of your claim... "medium".. after weeks the priority is medium??

Can't go into an MTN store because they don't deal with the insurance themselves, but they push you to take an insurance policy?

Been with MTN on contracts for nearly 5 years now, 3 contracts currently, 2 due for upgrades but definitely not extending anything.