MTN insurance: is anybody home?

It took me a month to contact MTN insurance. They don't answer there phone or email. I eventually received a claim form after complaining on hellopeter. I submitted the claim on 29 October and received a reply promising a response within 48 hours. It came after a week. When can I expect this claim to be concluded?<br> <br> MTN: please don't send me your usual patronizing copy and paste reply. DO SOMETHING ABOUT IT!