MTN INSURANCE IS A **** STAY AWAY..

I have a cellphone device insured with Mtn and I have been paying my premium for more than 2 years now. My phone got damaged in December and I logged a claim on the 2nd of Dec 2019, I made payment for the excess they required, my phone was only picked up 2 weeks later, then the drama between the repair center and the call center started, I have been calling the Min call center almost every single day since they collected my phone, no one has ever called me to give me feedback and now almost 3 months down the line, no one, I mean no one at the MTN call center. Knows what is happening with my phone, one day a consultant will tell me the phone has been s****ped and they have ordered another one for me and the next day another consultant will tell me they are still waiting for feedback from the repair center. 3 months without my phone and in the meantime MTN is collecting insurance premium from my account every month... Can someone ease dort out this mess of an organization....